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  • Wednesday, November 14, 2018

    • Business Etiquette Workshop Time: 9:00a - 1:00p Location: 7 E Redwood Street 15-Barton Learning Lab Baltimore, MD 21202 Details:

      Hosted By: City of Baltimore

      This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

      • You met someone important and had no idea what to say or do?
      • You spilled soup all over yourself at an important business event?
      • You showed up at an important meeting under or overdressed?

      Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

      Learning Objectives: Upon completion of this course, participants will:

      • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
      • Understand the guidelines on how to make effective introductions.
      • Identify the 3 C’s of a good impression.
      • Understand how to use a business card effectively.
      • Identify and practice at least one way to remember names.
      • Identify the 3 steps in giving a handshake.
      • Enumerate the four levels of conversation and provide an example for each.
      • Understand place settings, napkin etiquette and basic table manners.
      • Understand the meaning of colors in dressing for success.
      • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

      Target Audience: Any City Employee

      Time: 9:00 AM – 4:00 PM

      Location: Department of Human Resources

      Learning & Development Division


      Price: $175 per person