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Maryland Transportation System Performance Dashboard 2016 Annual Attainment Report Highlights

Goal: Quality of Service    


  • Increase the efficiency of transportation service delivery through the use of systems, processes, partnerships, technologies and improved service delivery methods.
  • Maintain and enhance customer satisfaction with transportation services across transportation business units.
  • Seek to maintain or improve travel reliability for key transportation corridors and services.
  • Continue to apply enhanced technologies to improve the transportation system and to communicate with the traveling public.

Select a Measure:

Select a Transportation Mode:

What We Measure:

Percent of BWI Marshall customers rating the airport "good" or "excellent".

Why We Measure It:

Customer surveys provide valuable feedback to agencies regarding service delivery, enabling them to continuously respond to customer needs.

Performance Progress:

  • Performance at BWI has remained relatively stable as enplanement growth is currently exceeding cost increases
  • FY 2015 cost increases of 2.2% were offset by enplanement growth of 2.5%
  • The Cost Per Enplaned (CPE) passenger at BWI Marshall continues to be the lowest in the Mid-Atlantic Region and well below the mean of comparable airports
  • Capital and operating expenses are monitored closely to keep BWI rates competitive
  • Capital projects cost effectiveness are thoroughly reviewed prior to moving forward with design and construction
  • Alternative funding sources for each capital project are fully exploited to minimize the impact on CPE

Future Strategies:

  • $9.1 million in the FY 2016–FY 2021 CTP for Passenger Loading Bridge Replacement Program at BWI Marshall
  • Continue to review the cost effectiveness of capital projects before moving forward with design and construction
  • Continue to closely monitor all airport costs in order to keep BWI Marshall rates competitive with other regional airports