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Maryland Transportation System Performance Dashboard 2016 Annual Attainment Report Highlights

Goal: Quality of Service  


  • Increase the efficiency of transportation service delivery through the use of systems, processes, partnerships, technologies and improved service delivery methods.
  • Maintain and enhance customer satisfaction with transportation services across transportation business units.
  • Seek to maintain or improve travel reliability for key transportation corridors and services.
  • Continue to apply enhanced technologies to improve the transportation system and to communicate with the traveling public.

 Select a Measure:


What We Measure:

Percentage of toll transactions collected electronically.

Why we measure:

Electronic toll collection systems expedite the toll collection process, reduce delays on toll plazas, decrease emissions, and are available at all eight toll facilities across the State.

Performance Progress:

  • E-ZPass transactions minimally increased in volume, but increased substantially in regard to the percentage of total toll transactions
  • Effective July 1, 2015, increased the E-ZPass toll discount from 10% to 25%, and eliminated the monthly account maintenance fee on E-ZPass accounts with a Maryland address

Future Strategies:

  • Fully implement the Citation system through MVA and Central Collection Unit (CCU) which should encourage the use of E-ZPass transponders
  • Complete studies to facilitate the movement to All Electronic Tolls (AET) for Francis Scott Key (FSK) and Thomas J. Hatem (TJH) bridges
  • Continue to invest in new technology as systems advance ($62.8 million in the FY 2016–FY 2021 CTP for replacement of electronic toll collection and operating systems)