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Maryland Transportation System Performance Dashboard 2018 Annual Attainment Report Highlights

Goal: Quality of Service

Objectives:

  • Increase the efficiency of transportation service delivery through the use of systems, processes, partnerships, technologies and improved service delivery methods.
  • Maintain and enhance customer satisfaction with transportation services across transportation business units.
  • Seek to maintain or improve travel reliability for key transportation corridors and services.
  • Continue to apply enhanced technologies to improve the transportation system and to communicate with the traveling public.

 Select a Measure:

  

What We Measure:

Percentage of toll transactions collected electronically.
 

Why we measure:

Electronic toll collection systems expedite the toll collection process, reduce delays on toll plazas, decrease emissions, and are available at all eight toll facilities across the State.

MDTA: PERCENT OF TOLL TRANSACTIONS COLLECTED ELECTRONICALLY*

Why Did Performance Change?

  • E-ZPass transactions increased by 1.8% and total transactions increased by 3.4% between FY 2016 and FY 2017
  • The number of E-ZPass accounts increased significantly (11.4%) due to a 3.4% increase in total traffic and a public outreach campaign to encourage use of E-ZPass
  • Toll decreases and the new I-95 ETL had a strong impact on transaction volume increase

What Are Future Performance Strategies?

  • Manage the citation system through MDOT MVA and Central Collection Unit to encourage the use of E-ZPass transponders
  • Complete studies to facilitate the movement to All Electronic Tolls (AET) for Francis Scott Key (FSK) and the Thomas J. Hatem (TJH) bridges ($63.6 million in the FY 2018–FY 2023 CTP for Authority-Wide - Replace Electronic Toll Collection and Operating System - 3rd Generation)