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Maryland Transportation System Performance Dashboard 2018 Annual Attainment Report Highlights

Goal: Quality of Service


  • Increase the efficiency of transportation service delivery through the use of systems, processes, partnerships, technologies and improved service delivery methods.
  • Maintain and enhance customer satisfaction with transportation services across transportation business units.
  • Seek to maintain or improve travel reliability for key transportation corridors and services.
  • Continue to apply enhanced technologies to improve the transportation system and to communicate with the traveling public.

 Select a Measure:

Select Transportation Mode:

What We Measure:

Percent of MTA service on time.

Why We Measure It:

On time performance is an important indicator of service quality and efficiency and correlates highly with system usage and customer satisfaction.

Why Did Performance Change?

  • MDOT MTA efficiently and effectively deployed resources to deliver service on time by either improving or maintaining OTP for all modes
  • Light RailLink and MetroLink conducted several periods of track work in FY 2016 and FY 2017 to improve quality and reliability of service

What Are Future Performance Strategies?

  • Improve OTP with the BaltimoreLink initiative, redesigned the Local and Express Bus routes through Baltimore, transforming the connectivity of transit in the Baltimore Metropolitan region
  • Target and resolve issues creating OTP challenges for the Local Bus system, using better data systems to find and troubleshoot performance issues
  • Improve OTP through better schedule design and better operational supervision, using Automatic Vehicle Location (AVL) and Automatic Passenger Counter (APC) technologies
  • Complete the Metrorail track work and signals replacement project thereby improving service reliability
  • Continue with Light Rail vehicle mid-life overhaul project to increase fleet reliability
  • Schedule Light Rail and Baltimore Metro Rail track maintenance activities during periods of low ridership, minimizing the effect of the work on riders
  • Continue aggressive monitoring of MARC’s contracted operations and pursue infrastructure and schedule improvements that will benefit MARC riders