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MDOT Excellerator Performance Management System

Our MDOT Excellerator program is comprised of ten tangible results. These results are critical components for the organization and will drive our daily business decisions. How we achieve these results will be an organization-wide process of developing measures and strategies to achieve the optimum level of performance. The public we serve is able to see the results of our performance every quarter, as we update and share the MDOT Excellerator Report each Quarter.  This program is a living, evolving performance process that is in a constant state of evaluation, analysis and action. Some quarters may be better than others, but with the appropriate measures in place, we will have a constant finger on the pulse of the products and services we deliver to the citizens of Maryland. Whether we are being a good neighbor or facilitating economic opportunities within our State, we, the Maryland Department of Transportation, are working together every day to improve our performance and strive to reach exceptional customer service. Please peruse the ten tangible results and the related performance measures to gain a better understanding of how we can improve our performance through the MDOT Excellerator Performance Management System.
 

Introduction / Table of Contents

TR 1:  Provide Exceptional Customer Service

TR 2:  Use Resources Wisely

TR 3:  Provide a Safe and Secure Transportation Infrastructure

TR 4:  Deliver Transportation Solutions and Services of Great Value

TR 5:  Provide and Efficient, Well Connected Transportation Experience

TR 6:  Communicate Effectively With Our Customers

TR 7:  Be Fair and Reasonable To Our Partners

TR 8:  Be a Good Neighbor

TR 9:  Be a Good Steward of Our Environment

TR 10:  Facilitate Economic Opportunity in Maryland

Glossary

The Secretary's Office
Maryland Aviation Administration
Maryland Port Administration
Maryland Transit Administration
Maryland Transportation Authority
Motor Vehicle Administration
State Highway Administration
 

Full MDOT Excellerator Document - January 2017

 

MDOT Excellerator Archive
 
Last Updated on 01/09/2017